The payment import facility allows you to upload a file of payment instructions in to the Santander Connect service direct from your own systems which has a number of benefits associated e.g. reduces manual payment input with possible errors and saves valuable time making payments.

Typically your accounting or enterprise software would be configured to generate the payment file to our payment import specification. Please speak with your accounting or enterprise software provider to determine availability. Alternatively, you are free to use your own applications to create the payment file to our payment import specification.

All available payment types can be imported using a single file format (with the exception of Bacs), this includes - single & bulk Faster Payments, Account Transfers, CHAPS and International payments. Single and bulk Bacs payments are also supported but using a separate unique file format.

You can find the file formats in the ‘What are the file formats for importing payments’ section.

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These steps are for single domestic and international uploads. If you want to upload a bulk file take a look at ’How do I import a bulk payment file’.

These steps are for importing single domestic faster payment files.Ìý

• Import your payment file.
• Hover over ‘File upload’ on the left-hand menu and choose ‘Overview’.
• Select ‘Upload new’ on the right-hand side.
• Enter the mandatory fields regular payment details. Then, choose the file upload, file, approval and format type. Choose the payment file you want to import. Then, click the browser link and choose the payment file, or you can drag the file into the box.
• Select ‘Next step’ to start importing.
• The system will validate the file.
• Click ‘Next step’ to confirm the import. The status and details can be found under the ‘File upload’ menu.
• The imported file will be validated by the service to check that each payment record is correctly specified and formatted. Please make sure the sort code and account numbers are correct.
• The status of the file will change to ‘Validating’ to signal this process is underway. Validation times do vary. Here, you'll see if the payment has gone through or failed.

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Once your payments are all imported successfully, they’ll go to the authorisation queue.

Please take care when authorising imported payments. Multiple imported payments can be authorised at the same time using the regular multiple payment authorisation process.
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These steps are for Bulk/BACS domestic uploads. If you want to upload a single domestic or international file take a look at ’How do I import a single payment file’.

Firstly, you need to import your payment file.

• Go to Payments > Bulk Payments > File Upload > Upload New (you may need to check with your administrator to make sure you first have access.)
• Use the drop-down options to select the file type, you will choose between ‘Bulk Standard’ or ‘Bacs’ format.
• Choose the payment file you want to import, then click the Browser link and select the payment file or you can drag file into the box.
• Select next to start importing.
• The system validates the file.
• Click ‘Continue’ to confirm the import. The status and details can be found under the ‘File Upload’ option.
• The imported file will be validated by the service to check that each payment record is correctly specified. The status of the file will change to ‘Validating’ to signal this process is underway.

Validation times do vary. You can use ‘Refresh’ to refresh the status of the current file validation.

Once your payments are all imported successfully imported payments they’ll go to the authorisation queue.

Please take care when authorising imported payments. Check the payment details where appropriate to ensure the payment instructions are correct. Multiple imported payments can be authorised at the same time using the regular multiple payment authorisation process.

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• For files containing aÌýbulk payment instructionÌý(1 debit to 1 or many credits) this meansÌý3499Ìýpayment credit records and 1 contra debit record.
  
  
• For files containingÌýsingle payment instructionsÌý(1 debit to 1 credit) this meansÌý2000Ìýindividual payment records.

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Import Reference – this is a unique reference generated by the service and assigned to your payment file, this reference should be used when contacting us for further support.

• File Name – this is the name of the file chosen for import.
• File Location – this is the file directory on your computer from which the file was chosen.
• File Size – this is the size of the file, usually in kilobytes.Ìý This is dependent on the number of payment records in the file.
• File Type – this indicates the type of payment format specification – Standard or Bacs. Bulk and Bacs can only be imported using the Bulk Payment Screens.
• Date and Time of Completion – this is the timestamp of the file import process.
• Total amount of the Payments – this is the total value of the payments contained in the file.
• Number of Payments Imported – this is the total volume of the payments contained in the file.

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