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Get £180 when you switch to an eligible current account using the Current Account Switch Service.

Within 60 days, complete the full switch, set up 2 Household Direct Debits and pay in £1,500. Sorry we can't offer this if you held a current account with Santander on 1 January 2025 or if you've previously received a Santander switcher incentive. Offer may be withdrawn at any time. T&Cs apply.

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Independent service quality survey results

Personal current accounts (GB)

Published February 2025

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17Ìýlargest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Great Britain who were asked how likely they'd be to recommend their personal current account provider to friends & family. Rankings: 1. Chase, 81%; 2. Monzo, 80%; 3. Starling Bank, 79%; 4. first direct, 75%; 5. Nationwide, 69%; 12. Santander, 57%

Personal current accounts (NI)

Published February 2025

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Northern Ireland who were asked how likely they'd be to recommend their personal current account provider to friends & family. Rankings: 1 Monzo, 81%; 2 Starling Bank, 79%; 3 Nationwide, 73%; 4 HSBC UK, 66%; 5 Halifax, 65%; 5 Santander, 65%;

Authorised push payment (APP) scams rankings in 2023Ìý

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Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023.

You can read the full report by visiting

Share of APP scams refundedÌý

This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

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APP scams received per £million transactions: smaller UK banks and payment firms

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Skrill, £18,550 of it was APP scams.

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APP scams sent per £million transactions

This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms. For example, for every £1 million of Santander transactions sent in 2023, £162 was lost to APP scams.

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APP scams received per £million transactions: major UK banks and building societies

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms. For example, for every £1 million received into consumer accounts at Santander, £41 of it was APP scams.

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